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Page updated on: 30.04.2020
There are many online casinos out there, and finding the right one can be tough. Aside from account currencies and payments, the customer support is also important, especially when you live in a different time-zone than where the office of the casino is located.
There are many licensed casinos that have their offices in Europe. Many of these casinos don't offer around the clock support, which means that you have to contact them at a different time, or send an email and wait for a reply. This can be a nuisance if you're located on the other side of the world.
Some players might prefer playing at a casino that offers around-the-clock customer support, and we've compiled a list with the best 24/7 support online casinos right here. These casinos offer support in English, and many other languages, but availability of other language support might be limited, and not available around the clock.
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Showing casinos for players from Germany
| ♠ Payments are usually processed within 24 hours ♠ 24/7 support ♠ Games from many developers ♠ Games on Desktop: 1200 Mobile: 1000 ♠ EUR accepted: ✓ ♠ German Website: ✓ ♠ Casino, Live Casino | Visit Review | |
| (T&Cs apply)Bis zu €1000 + 100 Freispiele über 4 Einzahlungen 1. Einzahlung: 100% bis zu €200 + 25 Freispiele, 2. Einzahlung: 50% bis zu €200 + 25 Freispiele, 3. Einzahlung50% bis zu €300 + 25 Freispiele, 4. Einzahlung: 25% bis zu €300 + 25 Freispiele | ||
| ♠ Bonuses with low wagering requirements ♠ fast payment processing ♠ Games on Desktop: 1000 Mobile: 900 ♠ EUR accepted: ✓ ♠ German Website: ✓ ♠ Slots, Live Casino, Jackpots, Table Games | Visit Review | |
| 20 Freispiele ohne Einzahlung nach der Registrierung, 1. Einzahlung: 100% bis zu €300 + 100 Freispiele | ||
| ♠ payments are processed within an hour ♠ bonus terms and wagering are very good ♠ Games on Desktop: 6000 Mobile: 5500 ♠ EUR accepted: ✓ ♠ German Website: ✓ ♠ Slots, Live Casino, Jackpot, Table Games | Visit Review | |
| bis zu €1.000 Bonus über 4 Einzahlungen + 200 Freispiele für Starburst oder Fruit Zen, 1. Einzahlung: 100% bis zu €200 + 200 Freispiele, 2. Einzahlung: 50% bis zu €200 (Code BIG2), 3. Einzahlung: 25% bis zu €300 (Code BIG3), 4. Einzahlung: 25% bis zu €300 (Code BIG4) | ||
| ♠ Bonuses with low wagering requirements ♠ many loyalty rewards ♠ Games on Desktop: 1000 Mobile: 900 ♠ EUR accepted: ✓ ♠ German Website: ✓ ♠ Casino, Live Casino | Visit Review | |
| €5 gratis für alle Spieler, die ihr Spielerkonto verifizieren, 100% bis zu €500 + 200 Freispiele | ||
| ♠ Bonuses have low wagering requirements and good terms ♠ interesting loyalty and VIP program ♠ Games on Desktop: 1000 Mobile: 900 ♠ EUR accepted: ✓ ♠ German Website: ✓ ♠ Casino, Live Casino | Visit | |
| 100% bis zu €200 + 100 Freispiele | ||
| ♠ Withdrawals are processed fast ♠ Many weekly promotions ♠ Outstanding game selection ♠ Games on Desktop: 1700 Mobile: 1200 ♠ EUR accepted: ✓ ♠ German Website: ✓ ♠ Casino, Live Casino, Sportsbook | Visit Review | |
| ♠ 24/7 customer support ♠ payments are processed in a timely manner ♠ Games on Desktop: 1300 Mobile: 800 ♠ EUR accepted: ✓ ♠ German Website: ✓ ♠ Casino, Live Casino | Visit Review | |
| 20 Freispiele ohne Einzahlung, danach 150% bis zu €150 und 50 Freispiele für Dragon Ship | ||
| ✓ Payments are processed fast and reliable ✓ Interesting game selection from many providers ✓ Sports betting also available ♠ Games on Desktop: 1000 Mobile: 1000 ♠ EUR accepted: ✓ ♠ German Website: ✓ ♠ Casino, Live Casino, Sportsbook | Visit Review | |
| (T&Cs apply)1. Einzahlung von €1 gibt €15 extra und/oder 1. oder 2. Einzahlung: 100% bis zu €200 | ||
| ♠ 24/7 customer support ♠ Withdrawals are processed fast ♠ Games on Desktop: 350 Mobile: 100 ♠ EUR accepted: ✓ ♠ German Website: ✓ ♠ Casino, Live Casino | Visit Review | |
| 100% bis zu €100 + 25 Freispiele (Bonus Code SPIN100)* | ||
| ♠ 20% Cashback always for every player ♠ 24/7 support ♠ large game selection from many providers ♠ Games on Desktop: 2500 Mobile: 2000 ♠ EUR accepted: ✓ ♠ German Website: ✓ ♠ Slots, Live Casino, Table Games, Jackpots | Visit | |
| Kein Willkommensbonus, aber 20% Cashback auf alle Verluste | ||
| ♠ plenty casino bonuses and promotions ♠ 24/7 support ♠ varied game selection from many developers ♠ Games on Desktop: 2800 Mobile: 2000 ♠ EUR accepted: ✓ ♠ German Website: ✓ ♠ Slots, Live Casino, Table Games, Jackpots | Visit | |
| 100% bis zu €100 + 100 Freispiele (Bonuscode EU100) | ||
| ♠ Free of charge payments ♠ 24/7 Customer Support ♠ Games on Desktop: 1500 Mobile: 1300 ♠ EUR accepted: ✓ ♠ German Website: ✓ ♠ Casino, Live Casino, Sportsbook | Visit | |
| 100% bis zu €100 | ||
| ♠ 24/7 Support ♠ Weekly Reel Races and other promotions ♠ Mobile casino app ♠ Games on Desktop: 2000 Mobile: 1500 ♠ EUR accepted: ✓ ♠ German Website: ✓ ♠ Casino, Live Casino | Visit Review | |
| (T&Cs apply)20 Freispiele nach der Registrierung, 1. Einzahlung: 100% bis zu €500 + 100 Freispele | ||
| ♠ interesting bonuses and promotions ♠ established and trusted operator ♠ Games on Desktop: 2500 Mobile: 2300 ♠ EUR accepted: ✓ ♠ German Website: ✓ ♠ Casino, Live Casino, Sportsbook | Visit Review | |
| Bis zu €2.500 über 4 Einzahlungen und bis zu 200 Cash Spins 1. Einzahlung: 100% bis zu €250 + 50 Cash Spins für Book of Dead, 2. Einzahlung: 100% bis zu €500 + 50 Cash Spins für John Hunter, 3. Einzahlung: 100% bis zu €750 + 50 Cash Spins für Fire Joker, 4. Einzahlung: 100% bis zu €1000 + 50 Cash Spins für Wolf Gold | ||
| ♠ huge game selection ♠ fast payments ♠ Games on Desktop: 3000 Mobile: 2500 ♠ EUR accepted: ✓ ♠ German Website: ✓ ♠ Casino, Live Casino | Visit | |
| (T&Cs apply)100% bis zu €500 | ||
| ♠ Payments are processed within 24 hours ♠ 24/7 Support ♠ Focus on Crypto Currencies ♠ Games on Desktop: 1000 Mobile: 800 ♠ EUR accepted: ✗ ♠ German Website: ✓ ♠ Casino, Live Casino | Visit | |
| 1. Einzahlung: 150% bis zu 1 BTC oder 10BCH/ETH oder 50LTC +150 Freispiele 2, 3. und 4. Einzahlung: 50% bis zu 1 BTC oder 10BCH/ETH oder 50LTC oder 2 Mio DOGE | ||
| ♠ many promotions available ♠ website is optimised for mobile devices ♠ Games on Desktop: 170 Mobile: 120 ♠ EUR accepted: ✓ ♠ German Website: ✓ ♠ Casino, Live Casino, Poker, Sportsbook | Visit Review | |
| €88 Anmeldebonus + 100% bis zu €140 | ||
*Bonuses are subject to terms and conditions, and they can change in the meantime.
Live chat, phone, social media or email
Most online casinos offer a live chat support these days, which you can use on desktop, laptop and mobile devices. You can also send an email directly to the casino or use a provided contact form.
Some casinos also offer dedicated phone lines, some even for specific countries. Offering a phone hotline is a good option to give users an even better experience if they can speak to a support representative directly, as not everyone feels comfortable to use a chat.
Telephone hotlines are often freephone numbers, where the casino carries the cost for their players, but some have land-line numbers where local fees apply. Casinos with premium hotlines are rare these days, as it seems greedy from a casino to charge their players extra for support. This practice is not very common anymore.
Availability of phone support may not be around the clock though, especially in some specific languages other than English, so take a look at the casino's customer support options to find out more.
Many online casino also have a social media presence these days, giving you updates on current special promotions or new games. You can also contact the casino through social media channels, although we don't recommend it as the safest channel. Speaking through the live chat is recommended.
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Importance of good customer support in online casinos
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A serious casino will not underestimate the importance of good customer support! That said, it's not only the quality of support but also availability and contacting options.
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Players can speak to an agent when problems arise with games, bonuses or payments, or when they have a general question about the casino, bonus terms or payment terms. It will put players at ease knowing that they can speak to someone when they need to is important to build player loyalty and trust.
FAQ
The support times at online casinos vary, and each operator has their own availability. Check the casino page for support times, or take a look at this article, to find casinos that offer 24/7 support in English.
Most online casinos offer support in English and other languages, usually the language that the website is also available in. However, support in other languages might not be available around the clock.
It's important that a serious online casino offers customer support around the clock, not just to be able to assist their players in a timely manner, but it also helps to build trust with players and underline the emphasis that the casino puts on their player's happiness.
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The availability of 24 hour support at online casinos is important for players who don't live in the time-zone of the casino's premises. Even though most casinos offer support until late at night, it might not be the prime-time of some players, so offering everyone the option to contact support any time is definitely part of the service of a good online casino.